Customer Service and Hiring the Right Talent - Interview with Addison Lee Chairman
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customer service
management
in this interview John Griffin, chairman discusses the importance of management in creating an organization focussed on customer service.
Discusses how you can scale it up - training scale, we want people to be proud of what they're doing - make them proud to be a taxi cab driver. We're making it a career path. People that are coming in today are coming in for the long term.
Puts structured into the business - helpful
training people, present photographs, all about self-esteem
training people, present photographs, all about self-esteem
Inside everyone there is talent and good things - if you can unleash that then you'd be surprised at what you can make happen.
Topics:
Lean Six Sigma
Process Excellence
