Critical Factors in Process Excellence for Pharmaceutical Companies

What’s the most important critical element to pay attention to when starting a process improvement program? Culture is one of the keys to getting any program off the ground, says Tom Cochrane, Business Process Development Manager at UK-based NAPP Pharmaceuticals. In this PEX Network video interview, Cochrane describes what he considers to be the most critical factors for success in process improvement in the pharmaceuticals industry and offers advice on how to get a program off the ground.