Best practices to embrace Lean thinking in financial services

Lean - a process improvement methodology that seeks to remove unnecessary activities or steps from processes - has its roots in manufacturing but has been gaining traction in industries like financial services for years. But to be successful, it cannot be a "cost cutting exercise" says Lean author and consultant Nigel Barnes.

In this PEX Network video interview, Barnes describes why he believes financial service organizations are turning to Lean to help them deal with the complexity that confronts them along with ideas on what it takes for any organization looking to suceed with Lean transformation.