Are you trouble shooting or getting to true root cause?

Root Cause Analysis is a fundamental technique that every process excellence practitioner needs to understand in order to find long-term solutions. But how do you know when you've actually found the true root cause of a problem? It's very difficult to get to the "true" root cause argues Gary Jing , a Master Black Belt and Lean Six Sigma Deployment Leader at TE Connectivity (formerly Tyco Electronics). Instead, he says you should be trying to find something he calls "leverage points" within your problems.

In this video interview Jing describes why getting to root cause is so difficult and discuss what "leverage points" are and how you can find them.


Questions addressed in this interview:

  • In Six Sigma we talk alot about trying to get to the ""true"" root cause. Yet you think that the term ""root cause"" is somewhat misleading. Why?
  • What is the "'Infinite Cause of Causation'"?
  • Can you give an example?
  • You think rather than root cause we should be trying to find the leverage point. What do you mean?
  • How do you find that leverage point?