Why You Need Fewer Tools for Lasting Change

If you're starting out in process improvement, one of the key questions you should be asking is "how are you going to change the people?" says Mark Stewart, Head of Lean Deployment at Xerox. In this PEX Network video interview, filmed on location at Lean Leaders III conference in London this summer, Stewart discusses improving project cycle time, the importance of focusing less on tools and more on creativity in Six Sigma training, and how Xerox has been using QwikSolver methodology to bring Lean to the "masses".


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