Central Eastern Europe Sees Boost in Business Process Excellence Adoption
Companies globally are reinvigorating their Business Process Excellence Programme. Cristian Matei, Global Head of Operational Excellence at Alstrom has spent many years focused on their CEE operations and claims that the "21st Century business needs to base its operations on the essential processes and not its functions in order to be successful."
Success stories such as Poland being the only European country to show economic growth in 2009 appear to be giving hope to a region that has found the last two years incredibly difficult. With counties such as Hungary, Latvia and Romania in need of aid from the IMF, the approach taken at organisations like Alstrom could help companies out of a difficult situation.
As such, the prospect of success coupled with the need for austerity is putting the Eastern European nations, perhaps surprisingly, at the forefront of the latest Business Process Excellence movement. Methodologies such as Lean and Six Sigma, used consistently in businesses in the US and Western Europe are taking a firm hold in Central Eastern Europe, in both local and global companies.
Dedicated to the common problems of efficiency, value for money and the customer, Lean, Six Sigma and Business Process Excellence have become synonyms for success in business. Jobs with previously unseen titles such as Master Black Belt and Sensei are becoming more common in the business classifieds across the CEE and entire departments are being given the job of getting businesses "in shape" for the economy. Companies are also starting to see the value of sharing these successes with one another and November sees the occurrence of the first Lean Six Sigma event in Eastern Europe. Chaired by Matei, and bought together by meetings specialist, IQPC the Process Excellence Regional Forum is bringing together leaders from across the region in Warsaw on the 30th of November.
It appears that these leaders that will need to play a critical role in the development of Business Process Excellence. If the region looks towards companies such as GE and Toyota, it is clear that success comes only when there is commitment from the top down. Six Sigma and Process Excellence IQ recently conducted a survey in conjunction with Market Value Solutions and among the results was a stark discovery. In companies where senior level commitment was high, 85% of their Business Process Excellence Projects were successful but in companies that lacked senior level commitment, only 22% of projects were successful.
It is telling then, that the CEE region’s Business Process Excellence leaders are engaged and ready to take the next step to improve their operational and business process performance. Events such as the first Process Excellence Regional Meeting in Poland provide us with just one more piece of compelling evidence.
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