RBS' Sofie Blakstad on why major change programmes fail and other intrigues

It can be all too easy to get lost in details but it's especially important when you're improving processes to keep looking at the big picture. So how can you shift your focus to outcomes?

In this Process Perspectives podcast Sofie Blakstad, CIB Programmes Director at UK-bank RBS and author of a new book out on why major change projects fail, discusses the perils of process improvement, how the banks' approach to process excellence has evolved over the last couple of decades and what you can do to keep your process improvement projects on track.