Top tips for improving the customer experience



Helen Winsor
12/09/2010

What are some of the common challenges of working with customer-related processes and how do you overcome them? Find out in this Profit through Process podcast. PexNetwork speaks to Patti Rogers, Head of Lean Six Sigma Initiatives at leading Canadian telecommunication company TELUS to discuss how to avoid roadblocks in your LSS improvement programme, how customer expectations have changed in recent years and get some top tips on improving your customers' experience.
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