The Zappos Interview: CEO Tony Hsieh on His New Book 'Delivering Happiness: A Path to Profits, Passion and Purpose'
Tony Hsieh is one of the most exciting CEOs of our generation.
Hsieh’s new book, Delivering Happiness A Path to Profits, Passion and Purpose, offers an engaging account of Hsieh’s entrepreneurial journey, which ranges from his first worm business to his first experience with crowdsourcing as a student at Harvard.
In this podcast which first appeared on Customer Management IQ, Hsieh explains why "we live in a time where the good guys can win" and how the happiness equation figures into running a business. Zappos is living proof that happiness, no matter what the product is, can turn a profit.
While 50 years ago companies had to choose between maximizing profits and making their employees happy, this is no longer reality.
Hsieh has captured the attention of the business world with his unorthodox management style and ability to generate revenue. Zappos brings in more than $1 billion annually without traditional performance metrics. Instead the company focuses on employee and customer delight. Zappos is famous for being a customer service company that happens to sell shoes (and now many other products).
Hsieh’s book Delivering Happiness spills the secret ingredients for how you too can change your company culture, your career path and your life with some of the Zappos core values.