The Great Debate: Lean for Services?

Lean, which seeks to remove waste from processes, has been used for decades in manufacturing. More recently, service industries have started applying lean methodologies to streamline their operations and make efficiencies.Proponents say that Lean can just as readily improve processes in service industries as in manufacturing. Critics, however, say that applying Lean to services can actually be detrimental. In this Profit through Process podcast, two practitioners with different points of view...
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