The continuous improvement leader of the future

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We all need to do things faster in business today. Products need to come to market faster. Services need to be delivered faster. And we need to be able to roll with the punches as markets and consumers quickly move onto the next thing.So what impact is that having on the role of the continuous improvement leader? What skills will be necessary in this brave new world?

In this Process Perspectives podcast, Michele Boutwell, SVP IT Strategy and Planning at banking giant Citi, talks about the skills she thinks will be necessary for the continuous improvement leader of the future.