Towards the next frontier: Improving knowledge work



Diana Davis
11/04/2013

Businesses have gotten quite good at improving the efficiency of production lines where the processes are a little easier to see. But what about when it comes to improving work where the inputs and outputs are invisible?

In this Process Perspectives interview, Keith Swenson, Vice President of R&D at Fujitsu and author of the popular blog Collaborative Planning, discusses the difficulties and opportunities of improving knowledge work.

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