Process Standardization and the "Three Bears"

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In the children's fairy tale Goldilocks and the Three Bear, Goldilocks goes into the bears' house and tries their porridge. She finds that one bowl is too hot. Another is too cold. And the final one is just right. So what does a children's story have to do with process excellence?

In process terms too much standardization and you take away people’s autonomy to act in the company’s best interest. Too little and you get chaos and you aren’t leveraging best practice. So how do you get it just right?

In this Process Perspectives podcast, Berndt Forssell from Volvo’s Operational Development process, discusses the art of mastering the battle between global standardization and local adaptation, something he will be speaking on in more detail at our upcoming Nordic Process Excellence Summit in Stockholm this May.