Process improvement: It's not about the tools!

Understand your context and make sure that the process improvement tools you use are appropriate to them, says Jason Schulist, Director of the Program Office at DTE Energy, a US-based energy company that supplies electrical and natural gas. His company won last year's IQPC's Process Excellence award for best improvement program and in this Profit through Process podcast, Schulist outlines what DTE Energy is up to this year and offers insight into some of the keys to achieving successful busin...
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