Lean and the Most Turbulent Industry on the Planet

It's an industry that's at the whim of weather, under pressure from rising oil prices, at risk from terrorism...and even unpronounceable Icelandic volcanoes sometimes get in on the action. In this Process Perspectives podcast Brian McConnell, Manager of Continuous Improvement at Delta Airlines Technical Operations, joins us to to discuss the challenges facing the aviation industry, and how Lean can help.