Kraft Food’s VP Strategic Business Process Transformation on why there's no such thing as resistance to change

Engaging the "hearts and minds" of people is the most critical part of any business process transformation, says Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft foods. In this PEX Network interview, Nagarajan discusses how Kraft Foods engages its people in process transformation and why he believes there no such thing as resistance to change.

This Process Perspectives podcast is based on a video interview conducted earlier this year. Watch the original video or read the transcript.