Insight into Dominion's IQPC Award-Winning Improvement Program

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Genna Weiss

Want to know how to achieve a best-in-class improvement program for your organization? Dominion, one of the largest producers of energy, can show you how. In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss speaks with Kim Mueller, Director of Business Excellence for Dominion, who discusses how Dominion’s hard-earned efforts to stay on top operationally led them to achieve the 2008 IQPC Process Excellence Award for Best Improvement Program of the Year.

Mueller details the development of Dominion’s Six Sigma program, starting with the company’s focus on Belt training of employees in 2001, Green Belt training of its executives in 2003 and the switch from a "one size fits all" approach to a more tailored approach that suits the needs of each business unit within Dominion. Mueller shares some of the business and financial successes from Dominion’s Six Sigma program, which includes having reduced city water consumption by 146 million gallons per year and cutting gas losses by 10 billion cubit feet. In addition, Mueller reveals how Dominion keeps employees engaged with continuous improvement, such as hosting a Project of the Year luncheon and communicating Six Sigma achievements through flyers and an employee magazine.

You will hear what set Dominion apart from its competition in the Best Improvement Program of the Year category. You will also learn about Dominion’s current initiatives, which include root cause analysis training and Green House gas instruction in anticipation of federal carbon regulation, as well as how the company will continue to expand upon or improve its existing Six Sigma program in 2009.