Innovation and Process Improvement at Google

Innovation and process improvement go hand in hand, says Alessandro Laureani, Global Operations Processes and Systems Manager at what might be considered one of the most innovative companies on this planet….Google. There's a lot that needs to happen between the "Eureka" moment and the launch of a new service, he argues. In this Process Perspectives interview, Laureani discusses how the web giant is using Lean Six Sigma in their Adwords division and the challenges of improving processes...
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