Improving Government Services: State of Michigan Case Study
Add bookmarkImproving Government Services: State of Michigan Case Study
Add bookmark
As baby boomers inch closer to retirement, the government services that they rely upon are starting to feel the strain: delays, backlogs, and errors can be common. But one government office, the State of Michigan's Office of Retirement services, decided to do something about it by taking a customer-centric approach to process improvement and has achieved remarkable results.
In this Process Perspectives interview, Tim McCormick, Director of Customer Services at State of Michigan's Office of R...
