Making Excellence Systematic - Interview with COO of Threshold Enterprises

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How do you fix a wheel when it's spinning? That's the challenge that confronts businesses as they try to make changes all the while delivering on their commitments to customers. In this Process Perspectives interview, David Bodiford, Chief Operating Officer at Threshold Enterprises, a California-based manufacturer and distributor of nutritional supplements, shares insight into what it takes to make excellence systematic. [inlinead]
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