Firefight No More: Assessing Process Maturity Levels

When you’re lurching from crisis to crisis it can be difficult to take a step back and figure out how to move beyond heroics and firefighting to something more sustainable. That’s where knowing your process maturity levels can help…or so says Danie du Toit, an Internal Business Consultant and Lean Six Sigma Specialist at Telkom SA, the largest telecommunications provider in Africa. In this Process Perspectives Podcast, Du Toit describes what process maturity is, how organiza...
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