Customers, Economic Turmoil, and the Role of Process Excellence

Is Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer.

In this Process Perspectives podcast, Jan Lategan, Head of Process Management Corporate Shared Services at South Africa's Nedbank. Jan is a speaker at PEX Network’s upcoming PEX Week South Africa taking place 20-24 February in Johannesburg. Here he talks about how the South African economy has been faring, explains how he sees the role of process excellence in creating value for the company, and even touches on how Value Stream mapping is an excellent tool for communicating with the rest of the business.