Creating a successful process improvement program: DTE Energy's journey

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Continuous improvement at DTE Energy is part of the fabric of the culture says Bob Hemrick Director of Continuous Improvement Strategy Group at the company. Today it's about people and developing their skills and capability to do continuous improvement. But it hasn't always been like that, he says. In this Process Perspectives podcast, Hemrick describes the evolution of continuous improvement at DTE - how it has moved from tool-based to much more strategic in focus - and how the company ha...
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