Business Process Reengineering using BPM Solutions: A Chubb Case Study



Genna Weiss
05/11/2010

Are you looking to implement Business Process Management (BPM) within your organization? Not quite sure where to start as far as selecting an optimal BPM solution? Well, this Profit through Process podcast will provide you with tips and advice for beginning your BPM journey. Genna Weiss of Six Sigma IQ speaks with Jorge Rosas, Corporate Development Vice President, Quality Manager at Chubb Group of Insurance Companies and ASQ CQE, who discusses how his organization determined the right BPM solution for its business process reengineering efforts.

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Rosas reveals:

• The decision making process in selecting the company’s BPM solution, and how Chubb deployed this solution to reengineer its targeted processes
• Chubb’s BPM implementation challenges and how the organization addressed them
• The major results of the deployment effort, and how Chubb continues to sustain the gains of the BPM solution
• Critical BPM implementation strategies that you can take back to your organization