Interview with Europe's Best Process Improvement Project in Service and Transaction Winner



Diana Davis
06/02/2011

Royal Bolton Hospital in Northern England speaks to PEX Network about winning this year's European Process Improvement Project in Service and Transaction. Michaela Bowden, a respiratory specialist and departmental manager at the hospital, describes the drivers for the project, discusses how the hospital used Lean methodology to identify non-value added activity in repiratory care processes, and goes through the results achieved by the project.
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