Interview with Europe's Best Process Improvement Project in Service and Transaction Winner



Royal Bolton Hospital in Northern England speaks to PEX Network about winning this year's European Process Improvement Project in Service and Transaction. Michaela Bowden, a respiratory specialist and departmental manager at the hospital, describes the drivers for the project, discusses how the hospital used Lean methodology to identify non-value added activity in repiratory care processes, and goes through the results achieved by the project.
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