Avis-Budget's Paul Redmond on getting started with Process Excellence

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You would probably recognize the company’s brands. You may have even rented a car from them. In this Process Perspectives podcast, Paul Redmond, Performance Excellence Director for Avis Budget Group in UK and EMEA licensee countries, discusses what it’s been like setting up a process excellence program at the company – how they got started, lessons learned along the way and where they’re heading next.