A Lean Approach to Transformation: Interview with Bryan Robertson, Direct Line

Many companies are substituting "continuous improvement" with a new term that implies more radical change: "Business Transformation". In the tough economic climate that companies are operating in at the moment, it seems merely improving is no longer enough. But is transformation so different from normal improvement activities? And what role does Lean have to play in helping companies meet the challenges of today’s business reality? In this Process Perspectives podcast, Bryan Robertson...
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