Is there such a thing as an optimal service level?

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Abhishek Soni

Everybody hates waiting in a line up (that’s a queue for the Brits). So what if lines could be more effectively managed so that both customers and the service provider benefitted? Contributor Abhishek Soni explains how using concepts of queueing theory.Queueing theory is a quantitative study of the behavior of waiting lines or queues. A queueing system is composed of a server providing services to clients and a set of clients waiting in the queue for the services.In a typical client and server m...
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