Integrating Content into Processes

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Ensuring employees have everything they need to complete a project is critical to project execution. Leading organizations put content in the pathway of the user—making them trip over the information rather than creating siloed repositories, according to Bob Hiebeler, Co-Founder of St. Charles Consulting Group, in this APQC whitepaper.

All too often, organizations take a "supply-side" approach to knowledge management (KM), which leads to sub-optimal results. This whitepaper explores why you should take more of a demand-side approach to Knowledge Management in business processes by focusing on the daily needs of the users and thinking about how to put knowledge in the path—or business process—of the users in order to better deliver information when, where, and how employees need it.