British Airways CIO Paul Coby Shares His Process Excellence Insights

Posted: 03/21/2010
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In this exclusive interview, Paul Coby, CIO and Head of BA Services, British Airways, discusses:

• Lessons learned from the economic downturn
• How to keep your process improvement vehicle flexible and aligned with strategic goals
• The prominence of Lean in today's economy
• How to engage the C-suite
• Process Excellence and its role in innovation