Customer service

In an article in the June issue of Harvard Business Review, author Gary.P.Pisano explains the importance of innovation strategy and the different types of innovation that can be pursued through differentiation in business model and technology....
Contributor: Hari Kelachankuttu
Mon, 09/21/2015
Chris Taylor

Customer service initiatives often put strong emphasis on culture, friendliness and professionalism. But that's not enough, writes columnist Chris Taylor. Great process management is what you really need.

I’m pretty upset. I just...

Contributor: Chris Taylor
Wed, 01/09/2013