Customer Experience

13 results
of 2
Transforming Customer Experience with BPM

Customer Experience starts from the first time a customer hears about your company, through the initial contact with your company via web, sales agent, event or social media, through to the opportunity and sales stage, to on-boarding, services...

Thu, 01/28/2016
Achieving OpEx Through Big Data in an Evolving FS Climate

"Data without meaning is useless" is a very true tale in the financial services sector today. Firms which successfully tap into their data to unearth meaningful, visualised and leveraged information to improve functions enterprise-wide are...

Mon, 11/02/2015
Ronald van Loon
So how do you drive your digital transformation as a company? How do you create the right circumstances for adopting a customer-centric culture? Of course these questions can only be answered specifically for each company, depending on the maturity...
Contributor: Ronald van Loon
Mon, 10/26/2015
Jason McGee-Abe
A new era of mainstream adoption continues to open up for organizations across the globe. Big data and advanced analytics technology offer the promise of unprecedented insight into business operations and our customers, enabling us to not only...
Contributor: Jason McGee-Abe
Mon, 10/19/2015
Ronald van Loon
Every online professional working for a TELCO, TRAVEL or E-COMMERCE company knows that the usability of a website is a key factor in terms of the amount of sales it generates. CUSTOMER EXPERIENCE is the number one guideline when it comes to...
Contributor: Ronald van Loon
Tue, 10/13/2015
Nigel Warren
Nationwide is consistently ranked top for customer satisfaction in the UK. In this interview with Ian Thompson, Head of Customer Operations at Nationwide, you’ll find out how they maintain their process agility advantage to keep customer service...
Contributor: Nigel Warren
Mon, 10/12/2015
Ensuring Change Program Success - The 2015 Maturity Report
How do you ensure change program success? The answer: start with customer experience and business architecture.This report explores the drivers of project success and failure; highlighting the key traits that will help you set up your change program...
Wed, 10/07/2015
Vice President of Process Excellence and Innovation at Verizon Sisir Padhy, addresses, at PEX Week, the role process plays in delighting customers.This session specifically looks at:Human centered designDesign thinkingQuick market intelligence and...
Fri, 08/14/2015
PEX Network Editorial

Pegasystems has been ranked by Forrester Research as one of the top vendors with the most significant Customer Relationship Management (CRM) Suites.

In the Forrester Wave™: Customer Relationship Management (CRM) Suites For Large...

Contributor: PEX Network Editorial
Tue, 04/07/2015
13 results
of 2