Navigating the OpEx Route to Boost Customer-Centricity

Operational Excellence (OpEx) is not about simply deciding to do better – it’s about creating enterprise-wide 'habits'. Large, complex organizations demand a strategic and systemic approach to excellence if those habits are to become ingrained.

To gain further insight ahead of the Operational Excellence in Financial Services Summit in New York, March 07-09 2016, PEX Network spoke to Julian Ybarra, Associate Director of Business Design and Effectiveness at UBS AG, to find out more about the OpEx culture at the global financial services company in his role as a Change Leader at the PEX CoE.