Transforming Customer Experience with BPM




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Customer Experience starts from the first time a customer hears about your company, through the initial contact with your company via web, sales agent, event or social media, through to the opportunity and sales stage, to on-boarding, services provision, support tickets and complaints, and onward to consequent orders.

These are all steps in a journey that your customer takes through your business landscape. Analysts agree that the opinion your customer forms of you throughout this journey, as a whole and from each of its parts, directly affects the chances your customer will remain loyal to you into the future.

This white paper demonstrates how BPM (Business Process Management) can transform CX and provide the following benefits for your business:

• Streamlined, optimized customer processes
• Consistent experience
• Management visibility
• Tracking and improvement
• Faster, higher quality service
• Compliance with regulations and reduced risk
• Better collaboration between business units
• Ability to react to Business Moments and Changes.

Download to find out why BPM is an essential element of improving your Customer Experience.

TO READ THE FULL STORY