Process At Your Fingertips

Many organisations already have their standard processes relatively well automated but these also tend to be processes done by lower paid workers. In this interview, we speak to Barry O'Reilly, Director BPM, EMEA, Oracle who discusses that the real value is in automating processes with higher expertise and hence higher cost.

At present we are seeing the use of digital and device technology, tablets and mobiles putting the human process steps transparently and seamlessly into process participants’ hands. We are seeing field service being revolutionised by the combination of powerful device capture capabilities married with effective process technology to drive excellent customer and employee experience. Learn more on which transformation projects have been most successful and why.

In this report you will learn:

• The main hurdles companies can expect to face when it comes to digital transformation process

• In what ways process automation will impact businesses in the next five years

• Which transformation projects have been most successful and why