Key Steps to Improving the Customer Experience through Business Process Management (BPM)
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Competing effectively in today's business world means considering broader customer experience issues
Business Process Management (BPM) is the foundational ingredient you’ll need to bring everything together across brands, venues and channels to deliver a seamless customer experience. Effective BPM combines process improvement techniques with business process automation technology to create ‘systems of co-ordination’ that manage and improve knowledge about ‘what works in work’; and apply this knowledge to directly co-ordinate and measure work in day-to-day business operations.
This whitepaper explores how you can use BPM to deliver a consistency and continuity of service across all customer experience channels and makes it easy for customers to work with you.