How technology is reshaping process excellence

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The relentless technological advancements that has transformed life on earth is only set to intensify. Soon we could be facing a world of driver-less vehicles, of 3-d printing where you can design and manufacture your own products, and where tourists travel into space just "for fun". Add onto this a world where everything is connected to everything else – the "Internet of things" we’ve been hearing so much about – and things are set to get a lot more interesting.

So what impact do these rapid and often disruptive technological advancements have on how companies do business? And how can process excellence approaches – like Lean, Six Sigma and Business Process Management – better support businesses?

In this compilation of articles, published on in the past few years, leading process practitioners ruminate on what impact these changes are having on how companies need to approach and think about process excellence.