Building resilience: Operational excellence and transformation in a time of change

Learn how several large Canadian organizations are enforcing business resilience during a crisis

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  • Changing leadership behaviors to drive results faster: Achieving more with less
  • Understanding the role of leadership thinking and behaviours in keeping a stressed workforce engaged, willing and able to carry out the actions necessary to drive operational excellence
  • Understanding the role of leadership in operational excellence: What makes a leader when it comes to continuous process improvements?
  • How much do leaders have to know about operational excellence to be effective at leading improvements in their businesses?


Sharif Barakzai, director, business process improvement, Loblaws

Elizabeth Dare, director, strategic business improvement, Johnson & Johnson

Abhinav Suri, head, wealth process excellence, TD

Betty Parston, vice president, NAM lean office, Schneider Electric

Panel Moderator: Nathalie Pougno, senior director of IT and transformation, Ricoh Canada