Building resilience: Operational excellence and transformation in a time of change

Learn how several large Canadian organizations are enforcing business resilience during a crisis

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  • Changing leadership behaviors to drive results faster: Achieving more with less
  • Understanding the role of leadership thinking and behaviours in keeping a stressed workforce engaged, willing and able to carry out the actions necessary to drive operational excellence
  • Understanding the role of leadership in operational excellence: What makes a leader when it comes to continuous process improvements?
  • How much do leaders have to know about operational excellence to be effective at leading improvements in their businesses?

Panelists:

Sharif Barakzai, director, business process improvement, Loblaws

Elizabeth Dare, director, strategic business improvement, Johnson & Johnson

Abhinav Suri, head, wealth process excellence, TD

Betty Parston, vice president, NAM lean office, Schneider Electric

Panel Moderator: Nathalie Pougno, senior director of IT and transformation, Ricoh Canada

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