Process Excellence at Cable and Wireless

Slower growth and increasing competition means that there is increasing pressure on profit margins so improving process efficiency to drive growth has become a critical role of process improvement in the industry. That was the view of Mark Zirbser, Head of Process Excellence at telecommunications company Cable & Wireless, when PEX Network spoke to him earlier this year. In this Process Perspectives podcast, based on a video interview we recorded LIVE at PEX Week Europe, Zirbser describe...
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