Interview with European Best BPO Program Winner

What makes the difference between a Business Process Outsourcing program that goes well and one that goes terribly wrong? In this Process Perspectives podcast, the winner of the Process Excellence Network's Best Business Process Outsourcing Project Award, Serco Consulting, says the key is truly understanding what you're outsourcing and why. In this podcast - a joint interview with Brett Jesson, Director - Transformation Outsourcing & Shared Services at Serco Civil Government, and Damon Dermo...
To continue reading this story get free access