British Airways flight chaos ‘could have been avoided’
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If Failure Mode Effects Analysis procedures had been in place and executed correctly then tens of thousands of airline’s passengers would not have been stranded, say experts The IT meltdown at British Airways last week that led to cancelation of hundreds and flights and left tens of thousands of passengers stranded could have been avoided if proper Failure Mode Effects Analysis procedures had been in place, say process excellence experts.The international carrier’s check-in and operational syste...
