greetings. i would like to ask how to calculate the savings we will get when we improve our customer satisfaction. for example, the program is currently at 80% and our target is 95%. let's say the program improved as much as 98% in customer sa
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greetings.
i would like to ask how to calculate the savings we will get when we improve our customer satisfaction.
for example, the program is currently at 80% and our target is 95%. let's say the program improved as much as 98% in customer satisfaction, how do we compute the savings/profit incurred by this improvement?
thanks so much!
Topics:
Big Data & Analytics
