In a Lean exercise, it is prescribed to map the process backwards from customer to supplier. However, I have always found it more helpful to move forwards as the SMEs are more comfortable in seeing things as the process moves rather than backwards. T



In a Lean exercise, it is prescribed to map the process backwards from customer to supplier. However, I have always found it more helpful to move forwards as the SMEs are more comfortable in seeing things as the process moves rather than backwards. Thought and suggestions ?