The claims dept. of an insurance company uses a target of 7.00 hours (plus or minus 1 hour) as the standard cycle time for claims processing. The process standard deviation is 0.22 hours. The process has a ___________ sigma level of quality. Answer:



The claims dept. of an insurance company uses a target of 7.00 hours (plus or minus 1 hour) as the standard cycle time for claims processing. The process standard deviation is 0.22 hours. The process has a ___________ sigma level of quality. Answer: 4.55: HOW?