The claims dept. of an insurance company uses a target of 7.00 hours (plus or minus 1 hour) as the standard cycle time for claims processing. The process standard deviation is 0.22 hours. The process has a ___________ sigma level of quality. Answer:
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The claims dept. of an insurance company uses a target
of 7.00 hours (plus or minus 1 hour) as the standard cycle time
for claims processing. The process standard deviation is 0.22 hours.
The process has a ___________ sigma level of quality.
Answer: 4.55: HOW?
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