Hello, I work at Agilent Technologies. I found your article, &quote;Challenges of Service Lean Implementation&quote; very interesting. I was wondering if you could share an example of the &quote;Lean Opportunity Questionnaire&quote;



Hello, I work at Agilent Technologies. I found your article, "e;Challenges of Service Lean Implementation"e; very interesting. I was wondering if you could share an example of the "e;Lean Opportunity Questionnaire"e; that you mentioned. If not, can you please direct me to where I could find one? Thanks.