ProcessMaker & Decisions merge to accelerate business automation & AI orchestration

Business process automation firms ProcessMaker and Decisions have merged in a bid to position themselves at the forefront of the rapidly evolving business orchestration and automation technologies (BOAT) market.

The strategic combination delivers comprehensive artificial intelligence (AI), process orchestration, automation, and discovery, unlocking greater value for customers, according to the announcement.

From streamlining the simple to mastering the complex, the new company aims to enable workflow, process automation, and orchestration across silos. The new entity is led by CEO Giles Whiting, who has more than 20 years of experience driving growth and transformation across SaaS, technology, and private equity.

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Enterprises shift to consolidated automation platforms

Enterprises are pivoting towards consolidated automation platforms. According to Gartner, by 2030, 70 percent of enterprises will adopt unified platforms that orchestrate business processes, AI agents, bots, APIs, and human actions, up from just 5 percent today.

The blend of ProcessMaker’s strengths in AI-enriched workflows, low-code development, and intelligent document processing (IDP) with Decisions’ enterprise-grade rules engine, process orchestration, and case management capabilities, reduces the effort required to automate processes and scale quickly, stated a press release.

“This merger excites me because we’re bringing together highly complementary enterprise and mid-market segments, geographic footprints, and technologies,” said Whiting. “Even more exciting is that we’re able to transform our customers’ workflows and end-to-end, mission-critical processes with industry-leading AI orchestration, automation, and integrations.”

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Accelerating business automation and AI orchestration

The unified offering tackles key enterprise challenges as organizations strive to consolidate fragmented automation tools, lower total cost of ownership, and speed up digital transformation. 

By embedding granular audit trails with sophisticated and transparent business rules, along with human-in-the-loop oversight, the platform drives higher efficiency and productivity gains.

“We’re creating a platform that eliminates tool sprawl, accelerates time-to-value, and gives businesses the agility to adapt processes on the fly,” said Brian Reale, co-founder of ProcessMaker. “It’s business orchestration built for the next decade.”

Together, ProcessMaker and Decisions are delivering a BOAT platform that enterprises need to thrive in the AI era, added Heath Oderman, co-founder of Decisions. “One that orchestrates everything from legacy systems to cutting-edge AI agents, including people at every point.”

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What is BOAT?

BOAT is a term for unified platforms that integrate multiple technologies to automate and orchestrate complex, end-to-end business processes. It combines tools like robotic process automation (RPA), business process management (BPM), AI, and low-code development into a single system to streamline operations across different applications, systems, and human workers.

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