Outperform

Are you limiting your potential to excel by not aligning to the end outcome?

Eric Michrowski
Contributor: Eric Michrowski
Posted: 04/23/2013

In my past columns, I’ve briefly introduced the concept of alignment to drive operational and process excellence. In other words, ensuring that team members have a common understanding of what success looks like and how they can contribute to drive this success.

In process terms, this means that team members need to have an "end-to-end process understanding", a "system orientation" while also understanding the desired "successful customer outcome" or the "target condition" for the activities that they are part of.

Eric Michrowski
Contributor: Eric Michrowski
Posted: 04/23/2013