CX
CX-focused digital transformation creates clearer paths to revenue growth
July 01 by Michael HillOrganizations that center digital transformation around customer experience (CX) see clearer paths to revenue growth, according to a Grant Thornton survey
How process mining analysis can improve customer experiences in banking
April 24 by Dr Nick BlackbournEnhance process mining analysis to address customer experience challenges in banking
Driving a culture of continuous innovation in financial services
July 13 by Adam JeffsHow the process of innovation can be made effortless and continuous in financial services