How document processing automation of order management can free up time for customer service reps

Organizations need to align people, processes and technologies in the order management cycle to optimize their customers’ experiences

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The digital age has given rise to new demands from customers who now want a more personalized, responsive and around-the-clock experience. Delivering customer service excellence is a top priority for organizations during the Covid-19 crisis if they want to stay ahead of their competitors, while order management remains a critical process that needs to be addressed.

This white paper from document processing automation solution provider Esker looks at how to align people, processes and technologies in the order management process to help businesses meet their customers’ expectations, increase sales and reduce internal costs.

MEDRAD Inc. saved $432,708 in financial costs by automating its order processing

By downloading this white paper you will learn how to:

  • Eliminate low-value tasks such as data entry.
  • Enable on-the-go ordering with a mobile app.
  • Reduce costly errors and boosts processing time.

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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