An action plan for customer service excellence

Organizations need to align people, processes and technologies in the order management cycle to optimize their customers’ experiences




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The digital age has given rise to new demands from customers who now want a more personalized, responsive and around-the-clock experience. Delivering customer service excellence is a top priority for organizations during the Covid-19 crisis if they want to stay ahead of their competitors, while order management remains a critical process that needs to be addressed.

This white paper from document processing automation solution provider Esker looks at how to align people, processes and technologies in the order management process to help businesses meet their customers’ expectations, increase sales and reduce internal costs.

"96% of people say that customer service is a key differentiator in their choice of and loyalty to a brand"

State of Global Customer Service Report 2017, Microsoft Corporation

By downloading this white paper you will learn how to:

  • Eliminate low-value tasks such as data entry.
  • Enable on-the-go ordering with a mobile app.
  • Reduce costly errors and boosts processing time.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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