Boosting customer experience with attended automation
How attended bots can help increase customer-facing employees’ productivity by providing real-time, contextual guidance every day
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Customer experience is a key driver for process changes in many organizations, with PEX Network research showing customer-centric process management is the second top priority for process improvement. In the hybrid-working context, companies need to ensure their employees deliver high-quality service to avoid high customer churn.
As revealed in this report created by PEX Network in collaboration with NICE Systems, attended automation can help. Robots are implemented on employees’ desktops to help them in their day-to-day jobs by carrying out repetitive tasks and providing assistance in real time via an interactive screen.
Featuring insights from experts and real-life stories at NICE Systems, The Coca-Cola Company, Swinton Group and Telia Finland Oyj, this report offers advice on how best to leverage attended automation and integrate it within intelligent automation technologies.
Download this report to uncover:
- How attended automation addresses the need to ensure great customer experience.
- Best practices to leverage attended automation to navigate the current working context.
- Ways to link attended automation with intelligent automation.
PEX Network's reports provide in-depth research on a specific topic.
